Jotform Uploaded File Sent in Confirmation Email

• I submitted a form today containing 5 attachments, just when I received the email confirmation containing the PDF version of my submission, only 4 attachments were visible. Will the form owner be able to see all 5 attachments?

• We apologize for inconvenience. Only can you please share to us first the URL link of the class that have the issue.

  I checked your account/username ambelton12 only I found that there was no form under the account at this time.

  Nosotros need to know the form to properly check on the issue.

• We repent for the inconvenience.

  On your other ticket, you provided a link to your previous session. There, you have the file on the Verification of Principal Residency Two field. Isn't that supposed to be your submission? Y'all seem to take created multiple sessions, and so submitted the terminal one where the file is not selected. Kindly check and let u.s.a. know if that's the same session or non.

  Thank you

• Yes, the file uploaded nether Verification of Primary Residency Two should be included in the final submission. This was a required field and I would non be able to move on to page 4 without uploading this certificate. And then I'm not understanding how the class could accept been submitted without information in this required field. I can't check whatever of the sessions as all the data has now been completely erased.

• Verification of Main residency Ii is not a required field in the class. Anyway, I would propose contacting the owner of the class to provide yous the edit link so that you tin attach the file.

  Cheers

• 

• I'm having the same issue, and information technology is in fact required. I'g not agreement why all of the tech support are saying it is not a required field.

• Agreed! The best answer that I've received then far is that the organization possibly forgot to have this field included in the recap electronic mail that was sent to u.s.a.. And since at that place are multiple people experiencing the verbal same issue with the exact aforementioned field on the verbal same form, this issue is not with us. It is with the form and/or it'due south settings.

• Exactly! If they took a await at the tickets coming in, they volition come across the mutual issue the end users are experiencing with the application. That will then most likely tell them this is a system error and not a user error. I submitted multiple tickets until someone was able to accept the sense to forward my issue to the dorsum cease developers. I am waiting for an update at present. I'm a front end finish programmer myself so I know how this works. It's just frustrating that tech support provides no data other than to "contact the course owner". That'due south not best practice equally far every bit resolving your clients bug.

• I'm so happy to hear that you were able to get someone to really look into this. I'll be following!

• Yes, I'll keep you posted if I hear annihilation. Hopefully the organization will take this issue into consideration. I would also e-mail the organization also, that way they can meet a pattern and realize multiple applicants are having the same consequence. You would think that Jotform would ship them an email letting them know there is an result with their form. But I was basically brushed off and was told to just forward the tech support emails to them myself. So at that place's that.

• That is exactly what I did. I promise everyone experiencing this issue contacts the organization as well.

• Greetings,

  Nosotros repent for the inconvenience.

  Please allow me some fourth dimension to check this issue. I'll get dorsum to you lot as soon equally possible.

  Give thanks you!

• Cheers for your patience!

  I have forwarded this trouble to our Developers. As soon as we hear dorsum from them, we will let you know.

  Meanwhile, tin can you please confirm, the missing uploaded file was Morgage Statement.pdf?

  Thank you for your patience.

• Yes, that's the missing certificate. Give thanks you.

• Thanks for the confirmation. I've successfully escalated the issue to our developers.

  Meanwhile, you lot may inform the owner of that form that your uploaded certificate tin can exist accessed (including missing one) if they will check uploaded files by post-obit this guide below:

  How to Download the Submission Files

  Thank you!

donertrithere.blogspot.com

Source: https://www.jotform.com/answers/2929943-submissions-uploaded-file-is-missing

Share this post